Privacy Policy

Introduction

Pyro Inc. ("Pyro", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our services, including our website, applications, and hosting services (collectively, the "Services"). By using the Services, you consent to the data practices described in this Privacy Policy.

Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings defined below:

Personal Information: Any information relating to an identified or identifiable natural person, including but not limited to name, identification number, location data, online identifier, or factors specific to physical, physiological, genetic, mental, economic, cultural, or social identity.
Processing: Any operation performed on Personal Information, whether or not by automated means, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, restriction, erasure, or destruction.
Data Controller: The entity that determines the purposes and means of Processing Personal Information (in most cases, you, the customer).
Data Processor: The entity that Processes Personal Information on behalf of the Data Controller (Pyro).
Data Subject: The identified or identifiable natural person to whom the Personal Information relates.
Cookies: Small text files placed on your device that enable various features of the Services and collect usage information.
Log Data: Information automatically collected when accessing the Services, including IP addresses, browser type, pages visited, time spent, and referring pages.
Third-Party Services: External services and platforms integrated with our Services for functionality, analytics, or other purposes.

Information We Collect

Personal Information

We may collect personally identifiable information ("Personal Information") that you voluntarily provide to us when you register for an account, make a purchase, or interact with our Services. This includes:

Contact Information: Your name, email address, mailing address, and phone number.
Account Credentials: Username and password for account access. Passwords are encrypted and securely stored.
Payment Information: Billing details such as credit card numbers, which are processed by third-party payment processors (Stripe and PayPal) and not stored on our servers.
Communication Records: Copies of correspondence with us, including support inquiries.

Non-Personal Information

We may collect non-personal information about you automatically when you access the Services. This may include:

Usage Data: Information about your interactions with the Services, such as pages visited, features used, and time spent on the platform.
Device Information: Information about the device you use to access the Services, including IP address, browser type, operating system, and device identifiers.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our Services and store certain information.

How We Use Information

We may use the information we collect for various purposes, including to:

Provide Services: Facilitate account creation, process transactions, and provide customer support.
Improve Services: Analyze usage trends and feedback to enhance user experience and the functionality of our Services.
Communicate: Send administrative information, respond to inquiries, and provide updates on products and services.
Marketing: Inform you about promotions, offers, and events that may be of interest to you. You may opt-out of marketing communications at any time.
Legal Obligations: Comply with applicable laws, regulations, legal processes, or governmental requests.
Prevent Fraud: Monitor, detect, and prevent fraudulent or unauthorized activities.
Personalization: Customize your experience by presenting content tailored to your interests.

Legal Basis for Processing

Under GDPR, we process your Personal Information on the following legal bases:

Contractual Necessity: Processing necessary for the performance of our contract with you.
Legal Obligations: Processing necessary for compliance with legal obligations.
Legitimate Interests: Processing necessary for our legitimate business interests, provided such interests are not overridden by your rights and freedoms.
Consent: Processing based on your explicit consent where required by law.

How We Secure Information

We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer technology (SSL), and regular security assessments. However, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure.

Data Processing

As a data processor, we process personal data only on documented instructions from you, the data controller. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

Encryption: All data in transit and at rest is encrypted using industry-standard protocols.
Access Controls: Strict role-based access control with regular access reviews.
Monitoring: 24/7 security monitoring and intrusion detection systems.
Backup: Regular backups with encryption and secure off-site storage.

How We Retain Information

We will retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it in accordance with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Services may not function properly.

Essential Cookies: Necessary for the operation of the Services.
Performance Cookies: Collect information about how you use the Services.
Functionality Cookies: Remember choices you make to improve your experience.
Targeting Cookies: Collect information about your browsing habits to make advertising relevant to you.

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Service Providers: We may share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Protection of Rights: To enforce our policies, protect our rights, privacy, safety, or property, and/or that of you or others.
With Your Consent: We may disclose your information for any other purpose with your explicit consent.

Third-Party Services

We utilize third-party services to provide and improve our Services. These third parties may have access to your Personal Information for the sole purpose of performing tasks on our behalf and are obligated not to disclose or use it for any other purpose. These include:

Analytics: Google Analytics to collect and analyze usage data, which helps us improve the Services. Google's privacy policy can be found at https://policies.google.com/privacy.
Infrastructure: Cloudflare for content delivery network (CDN) and security services. Cloudflare's privacy policy is available at https://www.cloudflare.com/privacypolicy/.
Storage: Backblaze for data storage solutions. Backblaze's privacy policy can be found at https://www.backblaze.com/company/privacy.html.
Payment Processing: Stripe and PayPal for secure payment transactions. Their privacy policies are at https://stripe.com/privacy and https://www.paypal.com/webapps/mpp/ua/privacy-full respectively.

International Data Transfers

Your information, including Personal Information, may be transferred to—and maintained on—servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including using Standard Contractual Clauses approved by the European Commission or other safeguards.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your Personal Information:

Access: You have the right to request access to the Personal Information we hold about you.
Correction: You have the right to request that we correct any inaccuracies in your Personal Information.
Deletion: You have the right to request the deletion of your Personal Information.
Objection: You have the right to object to the processing of your Personal Information.
Restriction: You have the right to request the restriction of processing your Personal Information.
Data Portability: You have the right to receive your Personal Information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at privacy@pyro.host. We will respond to your request in accordance with applicable data protection laws.

GDPR Compliance for EEA Users

If you are located in the European Economic Area ("EEA"), you have certain data protection rights under the General Data Protection Regulation ("GDPR"). We aim to take reasonable steps to allow you to access, correct, update, delete, or limit the use of your Personal Information.

Access: Request access to your Personal Information.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your Personal Information.
Restriction: Request restriction of processing of your Personal Information.
Portability: Request transfer of your data to another organization.
Objection: Object to processing of your Personal Information.
Consent Withdrawal: Withdraw consent at any time where we rely on consent to process your Personal Information.

To exercise these rights, please contact us at privacy@pyro.host. We may ask you to verify your identity before responding to such requests.

CCPA Compliance for California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of your personal information.

Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information. If you believe we might have any information from or about a child under 13, please contact us at privacy@pyro.host.

Changes

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Pyro Inc.

Email: privacy@pyro.host

Address:

16192 Coastal Highway

Lewes, Delaware 19958

United States