Partner Program Terms

Anyone with a Pyro account in good standing can apply, if they are old enough to enter a binding agreement where they live. You must be at least 18, or have a parent or guardian accept these Partner Terms with you.

Sign in to the Pyro client area, open the partner dashboard from there, and submit the application. The program uses your Pyro account sign-in. There is no separate password. Your partner account is tied to your Pyro account, and we pay commission only to that account.

A person at Pyro reviews every application, and we aim to answer within 3 business days. You become a Partner only when we approve you. Your referral link starts earning once you are approved.

We can refuse any application, and we can suspend or end any partner account, at our discretion and for any reason, including a breach of these Partner Terms. Section 10 explains what happens to your balance.

• First payment: 20% of the first commissioned payment from a customer you referred.
• Later payments: 10% of every later payment from that same customer, for 12 calendar months after the first commissioned payment.

After the 12 months end, that customer's payments no longer earn commission. The rates above apply to all partners unless we agree different rates with you in writing.

Commission is calculated on the amount the customer actually paid for:

• hosting services, including renewals and new services bought by the same customer
• addons
• upgrades

Commission is not paid on:

• sales tax, VAT and similar taxes
• late fees and other fees
• domains
• any part of a payment made with account credit
• amounts we refund

All amounts are in US dollars. We do not pay commission on payments made in other currencies.

We calculate commission once per invoice and round down to the cent. A payment earns commission for one Partner only.

Your referral link looks like pyro.host/r/ followed by your code. When someone opens it, we set a cookie that records you as the referrer. The cookie is strictly necessary for the program to work.

• 30 days. A customer counts as yours if they order within 30 days of opening your link.
• First touch wins. If a customer opens links from more than one Partner, the first valid click is the one that counts.
• 180-day protection. Once a customer is credited to a Partner, no other Partner can take that customer for 180 days.
• Existing customers. A customer who already paid us before they opened your link does not earn you commission.

We count clicks from real people following your link. Clicks from bots, from links loaded in the background (for example hidden frames or images) and repeated clicks in a short window do not count. Planting a referral cookie without a person choosing to follow the link is not allowed.

New commission is "pending" for a hold period starting on the date of the customer's payment. After the hold, the commission becomes available for payout.

• For commission on payments made in the first 90 days after we approve you, the hold is 60 days.
• After that, the hold is 30 days.

If a customer is refunded, or wins or is granted a chargeback or payment dispute, we take back the matching share of the commission. We do this at any time, including after the hold has ended and after we have paid you. The amount taken back is the same share of the commission as the share of the payment that was refunded or disputed, never more than the commission itself.

We take back commission first from pending money, then from available money. If the amount is still owed, it is carried as a negative balance and deducted from your future earnings before any payout. If a customer's first payment is fully refunded, that customer's later payments earn no commission.

Cancelling a service, on its own, does not take back commission already earned.

We prepare payouts on the 1st and the 15th of each month (UTC). A payout needs an available balance of at least US$25 after any deductions under Section 6. A smaller balance rolls over to the next payout date. Our staff approve each payout before it is paid, so a payout may arrive after its payout date.

By default we pay as account credit on your Pyro account. You can choose to be paid in cash through PayPal or bank transfer instead. Cash needs a payout method that you have confirmed by email. Account credit cannot be refunded or withdrawn as cash, and a payment made with account credit earns no commission.

When you add or change a payout method, we pause your payouts for 48 hours. We do this to protect your earnings if someone else gets into your account.

If your cash payouts in a calendar year go over US$600, we need a completed tax form on file before we pay more cash: Form W-9 if you are a US person, or Form W-8BEN if you are not. Payouts to account credit do not need a form. You are responsible for your own taxes on what you earn.

You must not:

• bid on the word "Pyro," or on misspellings of it, as a keyword in paid search ads
• list your link or any Pyro offer on coupon or deal sites
• send spam or unsolicited bulk messages, or post your link where it is not welcome
• make false or misleading claims about Pyro, our services, prices or performance, or about what a customer will earn or save
• imply that you are Pyro, speak for Pyro, or work for Pyro, or use a name, domain, social account or design that could be mistaken for ours
• break the law or our Acceptable Use Policy, or promote Pyro on content that is illegal, hateful or sexually explicit

You may use the name and logo shown on our brand page to describe and link to Pyro. Do not change them or use them in a way that suggests we endorse you beyond the program.

You are responsible for the content you publish and for anyone you hire to promote Pyro for you. We may ask you to remove or change content, and we may check your content at any time.

We may change these Partner Terms, the rates or the payout rules by posting an update on this page. We will email you at least 30 days before a change that lowers your commission rates or payout rights takes effect. Changes apply only to payments made after they take effect. If you do not agree, stop promoting Pyro and close your partner account. Continuing to use your link after a change means you accept it.

You can stop at any time by telling us at press@pyro.host. We can suspend or end your partner account at any time, with or without notice.

• Commission that has already passed the hold, less anything owed under Section 6, is paid out at the next payout date, even if it is below the US$25 minimum.
• Commission still pending at that time is forfeited if we end your account for fraud, self-referral or a breach of Sections 5, 8 or 9. Otherwise it continues to mature and is paid after its hold ends.
• We can deduct from your balance any amount you owe us under these Partner Terms. Earnings stop on the date your account ends.